We strive for customer satisfaction. If you’re unsatisfied with your ironcollective.co product, please email our team at firstname.lastname@example.org.
All returns must be processed within 30 days of receiving your order and require proof of purchase (your order number, order confirmation email).
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.
Refunds are processed on unused, undamaged products only. Please return your items back to ironcollective.co in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken. All clothing must be in its original condition when shipped.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.We do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion or gift cards. We also cannot accept returns on items where proceeds are going to the established non-profit